Changing the way projects are delivered by doing them FIRST TIME RIGHT
Quality is a primary driver to delivering value to our customers because they demand quality installations with zero deficiencies. This is why we deliver FIRST TIME RIGHT!
First Time Right
First Time Right is an essential component of the quality management system. We have established a company-wide commitment to zero-deficiency performance for assigned project deliverables, services, and processes. It is how we proactively empower our field staff with standards, information, training and coaching to ensure installations are properly executed right the first time, every time! Quality is integrated into the entire installation workstream. It does not rely on an audit after work is completed to catch mistakes, thus avoiding the punch list process.
Our field staff uses standards, work packages, and First Time Right checklists to monitor quality as work is being conducted based on a risk management strategy. By doing this, we are able to anticipate and proactively address any issues immediately, rather than wait until the project is completed and have to go back and rework parts of the project. This tactic develops quality awareness across the organization and drives accountability for initial build/service quality.
Quality is one of three legs of the Speed to Market stool; project controls and safety constitute the other two. This is how E2 delivers value to our customers, to not only meet but exceed their expectations. By prioritizing quality equally with safety processes and project controls, we can leverage our internal processes to give us a pathway/process to manage projects.